Privacy Policy
How Serene Pahan uses and protects your data
Serene Pahan is committed to safeguarding the privacy of all visitors to our website and individuals who contact us by telephone, post, or electronically. This Privacy Policy outlines how we collect, use, and protect your data.
How We Obtain Information from You
We collect information when you:
- Contact us via the website, email, or phone.
- Use our website, register an account, or fill out forms.
- Make an enquiry or purchase.
This information may include your name, address, email, and any other relevant details you provide.
Non-Personal Information Collected During Your Visit
While browsing our website, non-personal information is automatically collected to improve your experience. This may include:
- Date and time of your visit.
- Duration and pages visited during a session.
- Your internet domain and IP address.
- Browser and operating system details.
- The site you visited before linking to ours.
This information does not identify you personally and is used to improve our website’s usability and functionality.
How We Use Your Information
We use your data for the following purposes:
- To fulfill and process your orders.
- To provide information, respond to enquiries, and notify you of changes.
- To enhance your experience by personalizing website features.
- To administer our business and conduct internal research.
- To provide you with marketing communications (only when consented to).
- To comply with legal obligations.
We will only share your personal information when necessary, for example:
- With payment processors for secure transactions.
- With delivery companies for shipping orders.
- With regulatory bodies or law enforcement when required.
Your data will never be sold or rented to third parties.
Third-Party Processing
We may pass your data to third-party service providers to complete tasks and services on our behalf, such as delivery or payment processing. We only share the necessary details and ensure your data remains protected.
How Long We Keep Your Data
We retain your data for as long as your account remains active and may hold it for additional periods to meet legal or regulatory requirements (e.g., seven years for financial records).
Your Rights Regarding Your Data
You have the following rights:
- Right to be Informed: About how your data is collected and used.
- Right of Access: To request details of the personal data we hold about you.
- Right to Rectification: To correct inaccuracies in your data.
- Right to Erasure: To request deletion of your data (subject to legal retention requirements).
- Right to Restrict Processing: To limit how your data is used.
- Right to Data Portability: To obtain your data in a structured, machine-readable format.
- Right to Object: To opt out of marketing communications.
- Rights Related to Automated Decision-Making: Serene Pahan does not use automated decision-making or profiling.
If you believe your data has not been handled correctly, please contact us. You also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.
Cookies
We use cookies to enhance your browsing experience. For details, see our Cookie Policy.
How to Contact Us
If you have any concerns or wish to exercise your rights, please contact us:
- By email: info@serenepahan.co.uk
We may request proof of identity before releasing or updating your data.
This Privacy Policy is reviewed regularly and was last updated on 26/12/2024. If any changes are made, the updated version will be available on this page.
